Privacy Policy

ReMuse Limited. has created this Privacy Policy Statement in order to inform you of our commitment to privacy and to describe our policies for the collection, use, and disclosure of personal information that may be collected by ReMuse when you visit our website or use certain ReMuse products.

PLEASE REVIEW THIS PRIVACY POLICY STATEMENT BEFORE USING THIS SITE. IF YOU DO NOT AGREE WITH OUR PRIVACY POLICY STATEMENT, DO NOT USE THE SITE. BY SUBMITTING ANY PERSONAL INFORMATION TO THE SITE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY STATEMENT.

Your use of this site is also subject to the Terms of Use. Please review those Terms of Use for additional details regarding your use of this site.

GENERAL INFORMATION

IP Addresses and Cookies

Generally speaking, you may visit the site while remaining anonymous.

Our websites automatically log your IP address and domain name, and non-personal information such as the type of web browser you use, to help us administer the sites and to compile statistics such as the number of visitors.

Our websites use cookies to identify you over multiple visits to the site, for example, to remember your country and provide country-specific content. Cookies are optional, and you can block or delete them. However, some parts of our websites may not work without cookies. Cookies may also be used to track visitor behaviour on the website.

The Types of Cookies ReMuse Uses

Session cookies: These cookies are temporary and expire once you leave the site. Session cookies are mainly used by online stores to hold your items in the basket while you are shopping online.

Persistent cookies: Persistent cookies may stay on your disk for a long time after the session is ended. These cookies may hold data such as login details, contact information and account numbers, so that you don’t have to type them in every time you use the site. When using the ReMuse website, persistent cookies may use data to send you reminders about items you have left in your shopping cart, for example.

ReMuse may also permit third-party advertising partners to use cookies and other technology to collect information about your browsing activities over time and across different websites when you use our site. Through a process called “retargeting,” each service places a cookie on your browser when you visit our site so that they can identify you and serve you ads on other sites around the web based on your browsing activity.

Submission of Personal Information

Certain portions of the site may require that you submit some personal information, such as your name and email address, before using those portions of the site. At minimum, you are typically required to register with the site and provide your name or email address before using any of the members only areas of the site. For some services you may have to create an account, and submit additional personal information such as your mailing address.

Use of Personal Information

ReMuse uses information it collects to provide the services and information you select, to better understand its customers, to provide better products and services, and to assist with site administration, such as with troubleshooting any problems, detecting fraud, resolving disputes, and for any purposes deemed necessary or required by ReMuse to enforce the Terms of Use and other terms or conditions applicable to any portion of the site.

We also use this information to send you information about ReMuse, or other topics ReMuse thinks may be of interest to you, such as product information or updates. 

The processing of your data is either based on your consent or in case the processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract.

If the processing is based on your consent, you may at any time withdraw your consent by completing this form. 

In order to enter into a contract regarding the purchase of ReMuse’s products or services, you must provide us with the required personal data. If you do not provide us with all the required information, it will not be possible to deliver the product or service.

ReMuse keeps the information you provide for as long as you remain an active user of the site and recipient of our information.

Aggregation and Use of Anonymous Data

ReMuse aggregates information provided by you to create anonymous statistical and demographic data. This anonymous data helps ReMuse to understand and know its customer base better. That anonymous data may be provided to third parties but never in such a fashion as to identify you personally. The ReMuse website may use Google Analytics for the collection of anonymous data.  Learn more about how Google uses data collected using Google Analytics.

The Google Analytics features that ReMuse employs are as follows:

• General Features related to browsing behaviour such as: browser type/version and language, operating system type/version, device type/version, domains, page views, referring/exit pages, location data such as country, information about how you interact with our Site’s webpages and with third-party links, traffic and usage trends.
• Demographics and Interest Reports: Age, Gender, Interest Data.
• Advertising and Remarketing: This includes data from Google’s signed-in users who have chosen to enable Google to associate their web and app browsing history with their Google account, and to use such information from their Google account to personalize ads.
• User ID Tracking: To combine sessions across multiple devices and interactions for logged-in users.
• Site Search Tracking: What a user typed into the sites search feature.
• eCommerce Tracking: Information related to product purchased, price, date and time of purchase, order #, etc.
• Enhanced eCommerce Tracking: Information related to products viewed, products added/removed to cart, onsite promotions clicked, currency, refunds, etc.

You can opt out of Google Analytics by using this tool: https://tools.google.com/dlpage/gaoptout/

Third Parties

ReMuse does not sell to third parties information you have submitted to this site that identifies you personally.

Marketing Opt-Out and Unsubscribe Requests

Typically, you accept to receive communications when you submit information to the site. If you wish to remove your information from the site registration database and no longer receive future communications or use any services, you may do so through this page. Please note that it may take us a reasonable amount of time to process your request.

Even if you decline to receive information or cancel your account, ReMuse reserves the right to use the information you previously provided to provide you with the ReMuse products and services you are eligible to receive and to contact you about administrative matters relating to your use of any portion of the site, your account, or about any issues relating to the Terms of Use, this Privacy Policy Statement, or any other policy then in-effect.

Public Forums for User Materials

Certain portions of the site may be designed to offer you the opportunity to post information on the site, including but not limited to information about yourself. You should always remember that publicly displayed information is public. ReMuse is not responsible for the personally identifiable information you choose to submit in these forums.

Law Enforcement

As noted in the Terms of Use, ReMuse intends to cooperate with any order or request from law enforcement officials or a court of competent jurisdiction for information as to the identity of individuals submitting or posting information to ReMuse or on this site. Such orders or requests supersede the terms of this Privacy Policy Statement.

Links to Other Sites and Advertising

This site may display advertisements and/or links to third parties. ReMuse is not responsible for the privacy practices or the content of those websites. Please refer to that company’s privacy policy for further information.

Surveys

From time to time, ReMuse may make online surveys available to users of the site. Participation in such surveys is voluntary. Some online surveys may ask participants for personal information, such as an email address, in addition to requesting answers to survey questions. ReMuse may use that personal information to contact the participant if necessary, or as otherwise described in this Privacy Policy Statement. ReMuse may make the results of any survey publicly available, although ReMuse will not attribute any particular response to you without your permission. 

SUPPORT DATA

Data gathered in providing customer support will be used to provide customers with support, including purposes compatible with providing support, such as troubleshooting recurring issues and improvements to support products and services.

SECURITY

General Issues

Generally speaking, this site has security measures in place to protect against the loss, misuse and alteration of the information under our control. No security measures are 100% effective and ReMuse does not warrant the security of your personal information. Since the site under general usage does not collect financial information, ReMuse uses the standard internet connections for those general usage portions of the site, without secured sockets.

Specific Services

This site may provide certain additional, optional services that may use additional security measures to protect the information, such as financial information, provided by you to obtain the service. Those additional security measures may vary, depending upon the particular service offered. You will be informed of any specific security measures at the time you register for a particular service. Please review that information for further detail.

Site Registration

In some cases, you may be prompted to register with the site to undertake a particular site activity or obtain a particular service. As part of that registration, you may be asked to choose your own password. ReMuse reminds you to protect your password, and not provide it to others to use. Allowing others to access and use your account and password can compromise the security of your information. ReMuse disclaims any responsibility or obligation for your decision to provide your password to others.

RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)

Under GDPR regulation, you have the right to (a) be informed about ReMuse’s use of your data, (b) to access the data ReMuse has collected from you, (c) to correct any mistakes in the data ReMuse has collected, (d) the right to have the data ReMuse has collected erased, (e) to restrict processing (f) data portability, (g) object to the collection and processing of information, and (h) to not be profiled. To exercise any of these rights, please complete our GDPR form.

NOTICE TO EUROPEAN USERS

Please note that the information you enter on the site or otherwise provide to ReMuse Limited, may be transferred outside of the European Economic Area, for purposes of processing, by ReMuse Limited, headquartered in the United Kingdom, in order to provide this site and its services to you. Article 26 of the European Union’s Data Directive allows for transfer of personal data from the European Union to a third country if the individual has unambiguously given their consent to the transfer of personal information, regardless of the third country’s level of protection.

By agreeing to this Policy, you consent to the transfer of all such information to the United Kingdom and the processing of that information as described in this Policy.

RIGHTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

Under the CCPA, California residents have the right to (a) request disclosure of ReMuse’s practices regarding the collection and/or sale of personal data (including the categories of personal information we collect, the source of that information, our use of that information, and, if personal data has been disclosed or sold to a third party, the categories of personal information we have disclosed or sold and the categories of third parties to whom such information was disclosed or sold), (b) request a copy of individual personal information that we have collected in the twelve (12) month period before your request, (c) request deletion of individual personal information that we have collected (subject to the permitted exceptions for retention of such personal information under the CCPA), (d) request that individual personal data not be sold to third parties, if applicable, and (e) not be discriminated against for exercising any of these aforementioned rights.

The below chart documents each of these requirements:

Categories	Information within this category that we collect	Means of and purpose for collection	Is the information disclosed?
Identifiers	Names; aliases; postal addresses; unique personal identifiers; online identifiers; IP addresses; email addresses; account names.	We collect this information through: registration processes; via the voluntary completion of online forms and surveys; as part of the product/service purchase process; through the collection of cookies when you visit and interact with our site; and in requests for customer service and when reporting bugs. We use this information: to complete purchases on our site; to send you information about products, services for which you have registered or indicated an interest; for lead generation; to enable you to use products and services you have purchased; to respond to your requests for technical assistance; to track your interactions with our site and products so that we may improve our website and the content of our communications to fit your interests; and for legal and compliance purposes.	We disclose this information to service providers, which use the information only on behalf of and for the benefit of ReMuse, for the purposes described in the previous column. Such services include marketing, cart abandonment, payment processing, information management, remote access services for providing customer service, and license and compliance verification services. We also share information with third party partners or technology or service providers who provide services or features incorporated into our products (as indicated in the terms of use for the particular product).
Personal information categories listed in the California Customer Records statute	Signatures; phone numbers; payment/credit card information; see also “Identifiers” (address) (above), “Professional or employment-related information” (below), and “Education information” (below).	We collect phone numbers through registration processes; through the voluntary completion of online forms and surveys, through requests for customer service, and as part of the product/service purchase process. Payment information is collected indirectly by third party payment processors, such as (but not limited to) PayPal, who process sales on ReMuse’s behalf. We use this information to communicate with you about our products, for lead generation, to provide troubleshooting services to you, to complete purchases, and for legal and compliance purposes.	We disclose this information solely to service providers, which use the information only on behalf of and for the benefit of ReMuse, for the purposes described in the previous column. Such services include information management and compliance verification services.
Commercial information	Records of products/services purchased, obtained or considered, and purchasing histories/tendencies.	We collect this information through the collection of cookies when you visit and interact with our site, and through the product/service purchase process. We use this information to complete purchases on our site, for subscription management, to better tailor our communications to you based on your preferences and interests, for lead generation, and for legal and compliance purposes.	We disclose this information solely to service providers, which use the information only on behalf of and for the benefit of ReMuse, for the purposes described in the previous column. Such services include marketing, information management, and compliance verification services.
Characteristics of protected classifications under California or federal law	None	Not Applicable	Not Applicable
Biometric information/Sensory data	None	Not Applicable	Not Applicable
Internet and other electronic network activity	Browsing history; search history; information regarding a consumer’s interaction with a website, application, or advertisement.	We collect this information through the collection of cookies when you visit and interact with our site. We use this information to send you information about products, services, and events that may be of interest to you; for lead generation; and to track your interactions with our site and products so that we may improve our website and the content of our communications to fit your interests.	We disclose this information to service providers, which use the information only on behalf of and for the benefit of ReMuse, for the purposes described in the previous column. Such services include marketing services.
Geolocation data	None	Not Applicable	Not Applicable
Professional or employment-related information	None	Not Applicable	Not Applicable
Education information	None	Not Applicable	Not Applicable
Inferences drawn from the above categories	Profile reflecting a person’s preferences, predispositions, behaviors, and skills.	We collect this information as described above. We use this information to send you information about products, services that may be of interest to you; for lead generation; and to track your interactions with our site and products so that we may improve our website and the content of our communications and events to fit your interests.	We disclose this information to service providers, which use the information only on behalf of and for the benefit of ReMuse, for the purposes described in the previous column. Such services include marketing services.

California residents have the right to request such information up to two times in any twelve (12) month period. We will respond to requests under the CCPA within forty-five (45) days of receiving such a request. To exercise any of these rights, please get in contact via email to info@remuse.online. Only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make a verifiable consumer request as described above. In addition, you may make a verifiable consumer request on behalf of your minor child. To be considered “verifiable,” the request must: provide sufficient information that allows us to reasonably verify that you are the person to which the personal information request relates, or you are an authorized representative permitted to submit such a request on behalf of another; and describe with sufficient detail the request, such that we can understand, evaluate, and respond to the request. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We do not sell any personal information. 

CHANGES TO THIS POLICY

If and when ReMuse makes changes to this site and its products and services, ReMuse may have to update this Privacy Policy Statement to better reflect those changes. Because changes to this site or updates to this Privacy Policy Statement may occur, you should review this Privacy Policy Statement from time to time. Remember, your decision to continue using this site after this Privacy Policy Statement is updated will signify that you have agreed to any new terms.

CUSTOMER-RELATED CONCERNS (CORRECT/UPDATE/DELETE)

In order to change or modify information previously provided, please use the My Account section of the website.

If you need assistance with customer related issues such as product concerns, account issues, subscription inquiries, payment changes, please get in touch via our website.

CONTACT

If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, you can contact the Data Privacy Officer by contacting info@remuse.online and with “FAO Data Privacy Officer” in the subject line.